Jobs in UK

Team Personal Assistant

Job title: Team Personal Assistant

Company: Care Quality Commission

Job description: Grade E – £ 22,872 (national framework) or £ 30,751 (London framework – if you have an office in London or at home and live within the boundaries of the M25)

Contracted hours: Full-time 37 hours per week

Type of contract: fixed term, secondment for 18 months

Closing date: Wednesday 6 October at 23:59

Are you committed to helping us regulate health and social care in England?

We are looking for people who care, show integrity, work well as part of a team and always strive for excellence in everything they do. Help us ensure that health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

Let us tell you a little about the role ….

As an integral member of the team, you provide high-level organizational and personal assistant support to the director of engagement.

You will be responsible for providing the full range of executive personal assistants, administrative and secretarial support to the director, including ensuring an appropriate support balance; diary management; correspondence and e-mail management, meeting arrangements and event management. The role will provide administrative duties, general office coverage for telephones and visitors.

What we are looking for from you …

You are trained to A level or equivalent qualification level, or you can demonstrate the appropriate operational experience.

Your excellent oral and written communication skills give you the opportunity to adapt your communication style and present complex information in an understandable way to a diverse audience.

You have strong organizational and time management skills and are confident of working independently to manage competitive priorities and meet deadlines. You have experience in stakeholder management and can work with peers to meet the needs of the senior management team.

Excellent IT skills, especially in the use of Word, Excel, PowerPoint and Outlook, are essential along with the focus on quality and attention to detail.


Contribute to a high-performance culture, take personal responsibility for achieving individual targets, service levels and ensure high quality work. Understand how your role contributes to the broader goals of your team directorate and the organization
 Act as a contact point for your designated director / deputy chief inspector and their designated senior team, internal and external stakeholders, and respond autonomously and effectively to contact with stakeholders, and escalate contact where necessary and appropriate, ie risk and issue management.
Understand the political and confidential nature of the support offered and act with integrity and discretion at all times, ie mailbox management and support of executive meetings for your designated team.
Support the leadership team with diary and meeting management, arrange invitations, room discussions and prepare confidential material, in collaboration with other directorate support teams where possible.
Compile notes / reports / action logs from meetings and forums to agreed delivery levels for your leadership team and individual designated senior team members.
Assist, if necessary, with the recruitment and induction of new team members throughout the management position.
Work with other team personal assistants and the broader directorate support teams to ensure a flexible response to the senior management needs throughout the directorate. Travel may be required.
Control various priorities in the leadership team and designated team members, adapting delivery to emerging needs, sometimes to strict deadlines, ie. You will be required to establish and implement proportional time allocation to diary management for a range of senior directorate managers.
All duties correspond to your role and responsibilities.
Do all compulsory and other identified training to support own development.
Actively contribute to performance management and review process by ensuring participation in performance discussions and completing appropriate documentation.
Demonstrate application of CQC values ​​and behaviors in all interactions, awareness and improvement of practice regarding equality and diversity and the promotion of human rights within the

Essential skills and experience:

Educated to a level or equivalent qualification level, or the ability to demonstrate appropriate operational experience.
Excellent communication, negotiation and management skills.
Competent organizational and time management skills, able to manage conflicting priorities and meet deadlines.
Able to work independently, plan and deliver own workload.
Able to gather and present complex information in easily accessible formats, sometimes up to close deadlines, for a variety of audiences.
Excellent attention to detail and works accurately to deliver quality outputs on agreed time scales.
Excellent IT skills, especially in the use of Word, Excel, PowerPoint and Outlook
Proven record in collaboration to meet demands and priorities.
Has knowledge and understanding of the role of the GGK within the health and social care environment

For an informal discussion or more information about the role, contact Honufa Begum, Planning and Insurance Support Officer at

Note for external candidates:
CQC is currently working through an organizational transformation program that includes creating a new target model. This role is offered as a temporary contract as part of the transition process to the new model. Visit for more information on this and to access our team information packages.

CQC is committed to promoting a fair and inclusive workplace where all our people can thrive and reach their full potential. We know that different teams enable a more creative and productive environment and therefore encourage applications from everyone, regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

Our values

Excellence – Meet our challenge to be a high-performing organization
Caring – Treat everyone with dignity and respect
Integrity – Show our passion to ‘do the right thing’
Teamwork – enables us to be the best

Expected salary:

Location: London

Job date: Fri, 24 Sep 2021 01:46:18 GMT

Apply for the job now!

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