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Student Experience Officer

Job title: Student Experience Officer


Job description: Job description

To provide high quality administrative support to create a sense of community and identity for students in the Faculty.

  • Supports effective communication and involvement between students and staff in the faculty and / or the university.
  • To promote a stimulating, innovative and inclusive cultural environment where students can thrive and develop.
  • To increase the profile of the student experience within the Faculty and beyond.

This post will be offered indefinitely.

This is a full time job

Main responsibilities

  • Implement a faculty student communication and engagement plan and provide regular reports to monitor engagement / achievement
  • Leads on the collection of student feedback, including, but not limited to, module evaluations via the EvaSys system.
  • Uses various digital platforms (e-newsletters, KEATS, faculty intranet, social media, King’s website, and creates student-relevant content to promote opportunities, provide program updates, highlight student opportunities, and inform students about operational matters.
  • Lead the organization of events and important activities for student engagement, including but not limited to the Welcome Week and graduation activities, student committees, awards events and student-focused seminars / focus groups, in collaboration with key stakeholders.
  • Supports other educational and student-oriented events under the guidance of other teams, including open days / presentation events for prospective students and pre-arrival opportunities for new students.
  • Collaborate effectively with the Student Engagement Manager and the faculty’s communications and marketing team and contribute to their goals and priorities, including contributing to content planning.
  • Advise student groups and associations who want to arrange events and activities.
  • Scope and implementation of a network of student groups and fellowships, which sets up an operational framework and schedule of regular meetings with key faculty and university staff.
  • Manage the nomination and election process for faculty students.
  • Coordinates and supports meetings, boards and committees, prepares minutes, takes notes, as required.
  • Ensure that the success of students and faculties is communicated through King’s external and internal channels.
  • Play an active role in celebrating our diverse community to promote the achievements of students with protected qualities.
  • Monitor and evaluate the success of events and the level of student engagement after communication sent by different media, using data to inform processes and methods developed for later opportunities and communication.
  • Develop an ethos of collaboration and collegiality, establish effective communication and relationships, in collaboration with academic and professional services colleagues across faculty and university, and join professional networks and working groups.

The above list of responsibilities may not be complete, and the post holder will have to undertake the tasks and responsibilities that can reasonably be expected within the scope and rating of the post.

Skills, knowledge and experience

Essential criteria * Educated to degree level Degree or equivalent, or have relevant work experience in the higher education sector

  • Good working knowledge of all communication disciplines, including social media and communication tools such as Microsoft software and content management systems, and their use as part of an integrated communication strategy
  • Good numerical and analytical skills, including experience in evaluating activities, budget management, web analytics, surveys and the use of data to improve communication
  • Excellent communication, interpersonal and influential skills
  • Excellent time management and priority skills
  • Experience in developing and implementing communication strategies using marketing, media, public relations or social media
  • Medium experience – large scale event planning, execution and review
  • Experience using a variety of communication channels, including e-communication and news reports, with proven ability to advise on the most appropriate channels, depending on context and user needs
  • Experience with the motivation and involvement of people, preferably students, in a one-to-one and group setting, which creates meaningful and effective communication channels

Desirable criteria * Professional qualification in communication

  • Understanding the UK Higher Education System
  • Please note that this is a role at PhD level, but candidates who have submitted their dissertation and are awaiting the award of their PhDs will be considered. In these circumstances, the appointment will be made at Grade 5, Backbone 30 with the title Research Assistant. After confirmation of the award of the PhD, the posts research fellow and the salary are increased to grade 6.

Expected salary: £32676 – 37297 per year

Location: Central London

Job date: Wed, 22 Sep 2021 02:52:28 GMT

Apply for the job now!

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