Job title: Spa Receptionist
Job description: Job description
Job title Receptionist
** Postcode *
- ** Work Category
- * Location
- * JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates
- * JW Marriott
- * Full time
- * Type of post
** Remotely located?
** NMarriott International’s brand portfolio includes both JW Marriott and Marriott Hotels.
** Marriott Hotels **, the flagship brand of Marriott International with more than 500 worldwide locations, advances the art of hosting so that our guests can travel brilliantly. As a host at Marriott Hotels, you will fulfill this promise by delivering first-class choices, sophisticated style and well-made details. With your skills and imagination, we will innovate together and rediscover the future of travel.
** JW Marriott
** is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive holiday destinations around the world. JW believes that our employees are first. Because if you are happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you are part of a community and enjoy true camaraderie with a diverse group of staff.
JW creates opportunities for training, development, recognition and above all a place where you can really pursue your passions in a luxurious environment. To treat guests extraordinarily, start with the way we care for our co-workers. This is the JW treatment.
- JOB DESCRIPTION:
** Be responsible for access control, daily sales and guests’ needs, towels and bookings. Update all reports and databases as needed. Assist therapists and caregivers to pick up and care for guests to welcome area, safes, facilities and treatment rooms and all spa areas. Consult the guest regularly to promote comfort, safety and security during the service. Promote and sell spa services, including retail deals related to the spa.
Clean spa counters, maintain, spa kiosk in lobby and spa show in executive lounge and receptionist. Secure supplies and equipment at the end of each shift. Deal with inappropriate gas behavior by following Marriott International’s standard operating procedures. Report accidents, injuries and unsafe working conditions to the driver. Speak to others in clear and professional language. Develop and maintain positive working relationships with others.
Perform other reasonable work duties as requested by supervisors, spa assistant manager and spa manager.
** CANDIDATE PROFILE:
**** Experience ** +
** Minimum 2 years experience as a receptionist, preferably in the spa
**** Skills and knowledge ** + Good oral and written communication skills in English +
Able to get along well with people from many different backgrounds +
Sometimes can work under pressure +
The ability to be versatile +
Able to do shift work + Computer literate (intermediate) + Basic mathematical skills + Conflict management + Well presented + Clear speech + Good general health + Energetic + Self-motivated – can work on his own
** Education or certification
** Min. 21 years old Minimum HSLC and any other specialization
To previously work in hotels as a receptionist.
**** Essential features ** + To ensure that you are always courteous and friendly to the guests, attentive to their needs, handle problems in a professional manner and are aware of the importance of safety. + To be responsible for the neatness of all areas within and around the reception area, including the juice bar. + To welcome prospective members in a professional and courteous manner by providing a full explanation and orientation of the facilities, services of the club and promoting membership and to sell.
To be responsible for the control and handling of all telephonic inquiries in a professional and competent manner according to the “Receipt daily operating procedures”. according to the LSOP for ‘Membership Applications and Administration Procedures’. + To be responsible for the control of the club and to ensure that unauthorized persons are not allowed to enter and use the facilities unless they are a hotel guest or club member.
To be responsible for handling cash and issuing receipts for new members who pay their membership fees or for the payment of any facility levy, class or sale and to complete the Daily Sales Report Sheet at the end of the day. be responsible for handing out towels and safe keys and for monitoring their return
To be responsible for the control and discussion of all courts, classes, appointments and services that the spa and relaxation can provide. + To be responsible for any other reception or administrative duty as determined by the Spa & Recreation Manager / Supervisor in the “Reception daily operating procedures”.
To be responsible for performing cleaning services in any part of the health club or swimming pool, as requested by the recreation manager. + To be aware of health and safety regulations basis. + Any other relevant task
** Safety and security ** + Report work-related accidents or other injuries to the manager / supervisor immediately. + Follow the policies and procedures of the company and department on safety and security to ensure a clean, safe and secure environment. + Notify loss prevention / Security of any gas theft reports.
** Policies and procedures. uniform, name tags and personal appearance are clean, hygienic, professional and in accordance with company policies and procedures.
Perform other reasonable duties as requested by supervisors and management. + Working hours as required to perform your work, but usually not less than 48 hours per week.
** Guest Relationships ** + Listen and respond actively to guest questions, concerns and requests using brand or property specific process (LEER, JW Symphony of Service) to solve problems, build joy and trust. + Help other employees to ensure proper coverage and prompt guest service. + Expect guests ‘service needs, including asking guests to better understand their needs and look / listen to guests’ preferences and act where possible. +
Give a professional, positive and timely attention to the service needs of guests. + Involve guests in conversation about their accommodation, real estate services and attractions / offers in the area. + Thank guests with sincere appreciation and say goodbye. + Welcome and acknowledge each and every one guest with a smile, eye contact and a friendly verbal greeting, and use the name of the guest if possible. .
** Communication ** + Answer phones with the appropriate label, including answering the phone within three rings, answering with a smile in the voice, using the name of the caller, calls to the appropriate person / department, the Permission of the caller, before putting the caller on hold, to record and transmit messages, and to allow the caller to end the call. + Speak to guests and staff in clear, appropriate and professional language.
Talk to and listen to other employees to exchange information effectively.
** Work with others ** + Support all employees and treat them with dignity and respect. + Deal with sensitive issues with employees and / or guests with tact, respect, diplomacy and confidentiality. Develop and maintain positive and productive relationships with other employees and divisions. + Collaborate with and help others foster an environment of teamwork and achieve common goals.
** Quality Assurance / Quality Improvement ** + Meets expectations and standards of quality assurance,
** Physical tasks ** + Type and find work-related information using computers and / or points of sale. in a variety of formats (lower case). + Move, lift, carry, push, pull and place objects weighing less than 10 pounds without assistance._Marriott
International is an employer with equal opportunity. We believe in appointing a diverse workforce and maintaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Job date: Tue, 31 Aug 2021 05:31:49 GMT
Apply for the job now!