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Medical Assistant – Ambulatory Admin – Med Ops

Job title: Medical Assistant – Ambulatory Admin – Med Ops

Company: Tufts Medical Center

Job description: Description of the company

It takes a lot of smart, hardworking and talented people to provide the level of care we give to our patients. Tufts Medical Center is an internationally respected academic medical center and we are not only proud of the sophistication of the care we provide, but also of the compassionate way we provide it. And it starts with our employees.

Job description

Graduate of an accredited medical assistant program.

Under the general supervision of licensed staff, the Medical Assistant (MA) is responsible for the continuous, efficient and smooth patient flow in the outpatient / outpatient setting. The MA is the patient engagement through both clinical and administrative responsibilities. This position plays an important role in the hospital’s revenue cycle process, clinical surgeries and patient experience. The MA responds to hourly variations in patient volume, clinician, and room availability to continually maximize the efficient use of space and resources in the clinic; identify and provide the necessary clinical and administrative preparation with regard to patient care according to protocols; assisting with the care of patients, as justified and within their practice.

This combined position is designed for clinics where cross-trained MAs must perform regular administrative and clinical duties to ensure operational efficiency.


Help with direct / indirect patient care

  • Practice a high level of customer service in all interactions with patients, internal and external customers.
  • Accompany the patient to the examination room and prepare the patient for a visit to the provider. This may include pediatric, adult, and geriatric patients. Check to ensure patient’s comfort, privacy and safety.
  • Determine fall risk according to outpatient clinic policies and procedures and implement appropriate measures to ensure patient safety.
  • Prepare examination room for each patient in accordance with the needs of the patient’s visit.
  • Control and monitor patient flow to maximize the efficient use of providers and examination rooms. Respond to variations in patient volume, provider capacity, and resources (e.g., early arrival, non-arrival, absentee providers, etc.) by continually making adjustments in room utilization and allocation.
  • Enter and record vital signs (blood pressure, pulse rate, temperature, height and weight).
  • Record the patient’s stated level of pain.
  • Reviews list of medicines with patient
  • Assist and / or offer providers / nurses physical examinations, treatments and procedures, if necessary.
  • Provides a safe, comfortable and clean environment for patients and families. Use the right techniques and procedures for hazardous waste removal, universal precautions, and for body mechanics. Maintain clinic rooms according to the infection prevention policy “Cleaning schedule for hospital equipment in outpatient clinics”.
  • Prepare a medical record for patient visits, confirm the accuracy of patient identifications, enter major complaints and social history. This may require an interview with the patient to obtain data.
  • Notify the provider of patient requests for referrals and renewal of prescriptions.
  • Sampling: where applicable, and according to clinic protocols, collect samples and / or ensure that the necessary supplies and equipment are ready for the supplier to use during the visit.
  • Perform Point of Care testing (POC) as ordered, including urine dip, HCG testing, Step A, HGB A1C and glucose testing. Perform daily / monthly quality assurance for POC as set out in hospital policies and procedures. Maintain annual competency per hospital policy.
  • Assist the provider, patient and the patient’s family to admit the patient to the hospital. Compile clothing list and facilitate the quick transition to the inpatient unit.
  • Monitor inventory for clinic and order supplies if necessary. Maintain equipment.
  • Inventories, maintain and rotate inventories in clinic rooms daily according to clinical requirements. Monitor expiration dates.
  • It may be necessary to perform phlebotomy. Participation in the Tufts Medical Center Phlebotomy class is required. It is strongly recommended that the national phlebotomy certification exam be completed and passed.
  • Participate in unit-specific quality improvement projects, ie handwash audits, timings, refrigerator / medication logs, daily / monthly codewagon checks.
  • Active participant in unit meetings.

Administrative support

  • Large and enrollment patients; verify patient demographics and insurance information
  • Assess the need for interpreting services, schedules and use accordingly.
  • Take an active role in monitoring patient flow and delaying patients and providers
  • Answer phone calls. Record accurate and timely messages and documents in the patient’s electronic medical record. Forward messages correctly.
  • Schedule appointments with patients, including follow-up appointments, internal and external tests and laboratories, surgical discussion, and coordination.
  • Helps with scheduling templates and changes.
  • Assist with clearing the revenue cycle, including registration accuracy, referral management and insurance verification.
  • Collect co-payments according to policy and procedure
  • Assist with the registration and reconciliation of levies
  • Process and follow referrals and prior authorizations as requested by / provider.
  • Provide, if necessary, general administrative support to the team of suppliers. Includes fax, filing, mail correspondence, copying, ordering supplies, calendar management and mail distribution.
  • Ensure that paperwork is scanned from the outside to the patient’s electronic medical record.



  • The ability to participate in, and complete, the medical assistance’s competency-based orientation program.
  • Demonstrated organizational skills and attention to detail required. The ability to prioritize work on time and complete tasks.
  • Ability to work independently and accurately with excellent follow-up.
  • Computer literacy required, including knowledge of MS Office, email and automated scheduling software, and the ability to navigate through hospital-based computer systems. Experience with electronic medical record systems (ECW) is preferred.
  • The ability to read, write and spell in English to ensure accurate message recording and data entry.
  • Knowledge of business mathematics, calculations and analytical skills are required.
  • Strong interpersonal and verbal communication skills.
  • Knowledge of and the ability to take universal precautions.
  • Knowledge of patient handling is required.
  • The ability to maintain sensitive and confidential patient information according to HIPPA.
  • Bilingual skills preferred.


  • Level of knowledge usually obtained through a high school diploma or GED equivalent.
  • Specialized certificate demonstrating knowledge and skills acquired through the completion of an accredited medical assistant training program by either the Allied Health Education Program (CAAHEP) Accreditation Commission or the Accrediting Bureau of Health Education Schools (ABHES).


  • One to two years experience of medical assistants, preferably

Licenses, certificates, etc.

  • CPR, healthcare provider, required
  • Medical assistant national certification preferred.
  • Phlebotomy certification, preferably


  • Possess and apply the skills and knowledge needed to care for patients during their lifetime, taking into account aging processes, human developmental stages and cultural patterns in each step of the care process. These include:
  • Knowledge of growth and development
  • The ability to interpret age-specific data and response to care
  • Provide age-specific communication


  • Work in an outpatient / outpatient clinic.
  • Work requires regular standing and walking 80% of the working day.
  • It is necessary to lift, push or pull.
  • Occasional stress and pressure caused by multiple simultaneous demands.
  • Exposed to various body fluids along with exposure to infectious diseases and sharpness.
  • Occasionally request to change work areas to cover a different priority area to meet the patient’s needs.
  • Regular contact with patients, families, visitors, nurses and other ward staff.

Additional information

All your information will be kept confidential according to the EEO guidelines.


Must be able to perform all essential functions of this post with reasonable accommodation if it is eliminated.

The above statements are intended to describe the general nature and level of work performed. It is not intended to be construed as a complete list of all the responsibilities, duties and skills required of the staff. Tufts Medical Center reserves the right to change positions at any time, in order to reflect process improvements and business necessity.


Please note that all employees and new employees must have received their full dose of COVID-19 vaccine by October 1, 2021, as a condition of service at Tufts Medical Center, unless they have been granted an exemption.

Expected salary:

Location: Boston, MA

Job date: Sun, 19 Sep 2021 07:40:52 GMT

Apply for the job now!

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