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HR Services Assistant

Job title: HR Services Assistant

Company: Mace Group

Job description: The opportunity

The role of HR Assistant in the HR service team is to provide timely and accurate administration and coordinated transactional support. Ensuring good practice and the smooth delivery of services in Mace are within SLA tolerance and service standards.

This is a temporary contract of 6 months.

Your clients are Mace colleagues in the UK and in specific overseas locations. These colleagues will face many clients and we ensure that all inquiries (telephone, e-mail and oral) are handled in a timely and accurate manner, that standards are met and that key performance indicators (KPIs) are worked on. The entire administrative function must respond to the needs of the business and must ensure that all HR services and HR practices comply with Mace and meet the recommended standards, as set out by the HR Director of the Group.

Your responsibilities will include:

Continuous triage of support, advice and workable solutions for Mace colleagues.

Inquiries are handled and managed via telephone, face-to-face and e-mail, via centralized e-mail and service cards.

In accordance with the Mace policy, guidance is ensured, emphasizing the complexity and getting through the line if necessary.

Proactively collaborate with HR colleagues, key stakeholders and employees at all levels to effectively support, take ownership and bring every interaction to the final solution.

To ensure the best employee experience, to encourage a culture where people can be authentic and valued for their contribution and that quality, inclusion, diversity and engagement are at the forefront of everything we do.

Providing advice, administration and coordination of all transaction processes during the life cycle of the employee, to reach the solution for the first time, so that the broader HR team and Mace colleagues support and achieve positive results.

Work on SLAs to respond to first-line queries, process documentation, and system updates. Supports and has a good understanding of people’s policies and guidance.

Ensure quality, accuracy and integrity of people’s data that maintains and updates the oracle HCM system.

Contribute to continuous improvement of HR processes.

Now work with different systems to manage HR processes like Taleo, Oracle HCM, Service now.

Work with HR operations stakeholders to identify and understand local business needs and seek specialist support from our center of excellence teams where applicable.

Supports the broader HR Services team with workload, leads and develops other members of the team.

About you

You are digitally proficient and can build lasting customer relationships. You will be hungry to grow your career and enjoy the opportunities that Mace offers.

At Mace, we also support flexible work.

Apply now for a confidential booking.

Qualifications

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Expected salary:

Location: Birmingham

Job date: Sun, 19 Sep 2021 05:17:36 GMT

Apply for the job now!

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